Information
Click the links below for some great activities and places to visit.
Booking Information
You’ll want to head to the beach when you arrive, so to help your stay here is some useful information.
Where is Toms Holidays?
- Approaching from the east on the A30, take the last exit from the Hayle roundabout bringing you into Hayle.
- After 200-300 yards, carry straight on at the double mini-roundabout.
- After a further half mile, turn right opposite the Texaco petrol station.
- Continue for approximately three quarters of a mile through the village of Phillack. Riviere Towans and our office will be found on the left hand side. Please see your receipt for exact directions to your property and a What3Words location.
How do I get there?
- By car- The A30 trunk road brings you directly to Hayle and the properties are only a few miles from the Hayle junction. For SatNav to Riviere Towans and our office simply enter our post code TR27 5AT.
- By coach- There are coach services from all parts of England to west Cornwall.
- By train- Hayle is lucky to have a main line train station and there are buses and taxis to take you to the property.
- By air- Newquay is our nearest airport, with regular flights from London and Manchester, Belfast, Scotland and Europe.
Keys –
- Keys will be collected from a key safe at the property. The access code will be text to the mobile number on your booking as soon as the property is ready on the day of arrival.
- Check in is from 4pm or as soon as you receive your key box code.
- Do not worry if you are arriving after office hours as the keys will remain in the box for your arrival.
Grocery Deliveries
- Many local supermarkets offer home delivery. This is something that many of our customers take advantage of, having groceries delivered directly to their property. When making a food order we would ask that you include the following information on your order.
- Your name (preferably the same as the booking name)
- Your property number and name
- Address of the site (Can be found on you booking documentation)
- Your mobile number (Which will be on when the delivery arrives)
- In most cases when your delivery arrives the driver will go straight to your property. In some cases, they may require you to meet them at the entrance to collect your order.
- Please note you will need to be on site to receive the delivery and it must be after 4pm on the day of arrival. Also note that some properties do not have freezers. We are also unable to accept deliveries on behalf of customers.
Smoking
- All of the properties we manage are smoke free. If you wish to smoke, please do so outside of the property. We do have external, free standing ash trays available from the office. (No charge)
Cots and Highchairs
- Highchairs and cots are available to hire from Toms Holidays at £15 per week. Each item is available to add to your basket when booking your holiday. If you have already booked or booking by phone, just let us know and we will add it to your order.
Dogs
- Dogs are only accepted in certain properties. Please check the website.
- Dogs must be kept under strict control.
- There is a charge of £5.00 per dog per night. NO OTHER PETS ALLOWED. Please note some breeds are restricted.
- Some properties are suitable for two dogs and a couple will accept 3 dogs. A Security Deposit of £100 applies for more than one dog. This is refundable on the conclusion of your holiday.
- Sorry, we only accept dogs in our pet friendly properties.
Short Breaks
- Short Breaks can be arranged early and late season. Short break availability is at the managers discretion.
Electricity
- In most properties electricity is included in the price of your holiday. Please be aware, a few properties still have a coin meter and in these cases you will need £1 coins to pay for electricity during your stay. These will be clearly marked on the individual property description pages.
Standard features in all properties
- All of our properties are equipped with all of the general equipment you will need to enjoy your holiday. Kitchens are fully stocked with cutlery, crockery and cooking apparatus as well as oven, microwave and fridge. The specifics of each property are available to view on its corresponding property description.
Cancellations
Deposits are non-refundable.
Full linen and towels provided.
Prices include full bed linen (beds made up) and towels for the whole property*.
What does the linen include? As standard:
- All beds made up with white linen
- Bath towel per person (beach towels not included) tea towel, hand towel and bath mat.
*Please note not all properties will include linen. If they don’t, it will be noted on the property listing or select ‘Linen Provided’ on the Filters to ensure the property provides linen.
Winter Bookings.
The winter season generally runs from the 1st November until the 1st April OR a week before Good Friday, whichever is earlier.
Most people associate Cornwall with the summer holiday but there are many reasons why West Cornwall is the perfect place for your winter break. The temperate climate and beautiful scenery make it ideal for walking, cycling and exploring. Enjoy an evening in front of a cosy pub fire or take the opportunity to visit the small fishing communities and historic sites at a less busy time. Enjoy Christmas lights in Mousehole and Angarrack, skating at the Eden Project, daffodils in fields and surfing throughout the year, whilst many attractions remain open year round.
Riviere Towans is great choice for your winter break but please note, if you are booking to stay at Riviere Towans during the winter period there may well be disruptions and sound from nearby building and renovation works taking place on the park during your stay, including land maintenance and roadworks. Please be cautious around these building sites.
