FAQs

What shops and restaurants are in Hayle?

Hayle has many shops ranging from some big high street chains such as M&S, Next, Boots as well as two supermarkets Lidl and Asda. We are also fortunate that most of the shops on the high street are independent, thus offering a wide variety of services.

What takeaways are in Hayle?

Your choice for dinner is comprehensive and varied! We have many take out options including classic fish and chips, curry houses, Chinese takeaways and pizza parlours. Many also offer free delivery.

What is there to do in and around Hayle?

There are many things to do in and around Hayle; Heartlands, Cornwall Gold, Hayle Golf Range, Paradise Park to name a few. Eden Project is only up the road in St Austell. There are many natural features; unspoilt dunes, beaches to stroll along and cliff top walks to see West Cornwall at its best!

The Property

How far is the property from Hayle?

Toms Holidays is approximately a mile from Hayle town centre. You can either follow the road back into town, or if you are walking, you could elect to follow the beach back around to North Quay and then into Hayle.

How far is the property from the beach?

Every property on Riviere Towans is very close to the beach. Depending on which property you are staying in you could be on the beach within two minutes. If you are in one of the chalets farther back, it may be a five to ten minute stroll to the beach.

What do the ‘Filters’ mean?

• Ocean Views – All these properties will have sea views of St Ives Bay. This may be between other properties.
• Panoramic Views – Not just an ocean view but a panoramic view of the bay and area.
• Estuary Views – All these properties will have sea views of Hayle Estuary.
• Beach Front – These are the very closest properties to the beach. These are either on or very close the the costal path.
• Outdoor Seating – Properties with some outside seating either a picnic bench of an enclosed veranda with seating. Please check the property details.
• Adjacent Parking – Parking is beside the property or very close. This does not mean it is dedicated parking for the property.
• Easy Access – These properties will include adjacent parking but will also have level access to the property and minimal steps into the property.
• Disabled – Properties that are fitted to include wet rooms with grab rails and level access.
• Washing Machine – The property includes a washing machine.
• Dish Washer – The property includes a dish washer.
• 2 Bathrooms or Toilets – These properties will have at least a shower room including toilet and a second separate toilet but many will have two full bathrooms.
• Bath – The property includes a bath rather than just a shower cubicle.
• Linen Included – Full bed linen and towels are included.
• King Bed – At least one king size double bed.
• No Bunks – None of the sleeping accommodation is in bunk beds.
• Dog Friendly – Dogs are accepted in these properties at an additional charge of £35 per dog per week. (Security deposit may apply)
• Riviere Towans – Only properties located at Riviere Towans.
• Tolroy Manor – Only properties located at Tolroy Manor.
• New Properties – These are new properties to our listings for this season.

Are all the properties the same?

No! All of the properties are privately owned and all have their own style and flair. They all also vary in size. To get the property that is right for you check out the property descriptions and photos. You can always ring the office for advice.

Are properties suitable for the disabled?

Some properties that we manage are specifically designed for this purpose. These properties typically have wet rooms, ramps and are easily accessible with a wheelchair. We also have many properties that have adjacent parking and are on level ground.

Are the properties suitable for allergy sufferers?

If you have specific allergies please call the office and discuss the best options before making a booking. We do have pet free properties and properties with hypoallergenic bedding.

What time can I move into the property?

Check in is at 4:00pm. on the day of arrival or as soon as you receive the key box code. Do not worry if you are arriving after office hours as the keys will remain in the box for your arrival.

Is there heating in the property?

All our properties have heating. The specific heating systems will usually be electric storage heaters or oil filled radiators.

Can I have extra people staying with me?

Yes, that is not a problem, but the total number must not exceed the sleeping capacity of the property.

Can I have a barbecue?

Barbecues are permitted under careful supervision. Barbecues must not be placed directly onto grass, decking or any surface that can burn.

Parking

Where do I park?

For most properties it is most convenient to park directly outside the chalet. Some properties do not have direct road access. Check the properties description for details.

Can we bring more than one car?

Most chalets have space available for up to two cars.

Can I bring a trailer with my car?

We can accept small trailers but please contact Toms Holidays for further details.

Paying for your holiday

How can I pay?

Upon booking we will require a deposit payment of 25% of the total. Payments can be made using most common debit/credit cards, bank transfer or cheques. We can take payment online or over the phone.

When do I pay the balance?

The final balance is due SIX weeks before the holiday. If you wish to make regular payments towards your booking, you are welcome to phone the office to pay by card or make online bank transfers. (Please use your booking reference as a payment reference)

Will you remind me?

We do not send reminders. When you book online you do however have the option to enable us to automatically take the balance payment when it is due.

If I forget to pay the balance what happens?

We will always try and contact you regarding any outstanding payment. However, if we cannot contact you, the booking will be cancelled.

Issues

Moisture

It is important to remember that in the West Country the air is often warm and humid. However, even in summer, if it has been particularly wet or there is a build-up of steam from showers, it is advisable to open some windows to air the property.

Bins

There are several centralised rubbish collection zones spread across the park. If you need to dispose of bin bags, please take them to one of these sites.

What do I do if I have a problem?

We take any issue our guests raise very seriously, and we will do everything we can to make sure any problems are rectified. If you do have any concerns while you are staying with us, please do let us know immediately, so that we can ensure that your holiday is not adversely affected. Our out of hours phone number (displayed in the office window) is staffed every day including Sundays and bank holidays, someone will always pick up your message and get back to you. Don’t wait to let us know if you are experiencing a problem! We do have an out of hours number which is on the front of the office.

Avoid problems! If in doubt, always ask.

As mentioned above, all the properties on site are very unique. Please do not hesitate to contact us if you require information. Let us know what you are looking for in a property and we will help find you a chalet that is suited to your needs.

If there’s anything else you would like to know, please don’t hesitate to get in touch

Click here to view all of our current deals and offers

 

This message will not appear again for another 24 hours
This website uses cookies
This site uses cookies to enhance your browsing experience. We use necessary cookies to make sure that our website works. We’d also like to set analytics cookies that help us make improvements by measuring how you use the site. By clicking “Allow All”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts.
These cookies are required for basic functionalities such as accessing secure areas of the website, remembering previous actions and facilitating the proper display of the website. Necessary cookies are often exempt from requiring user consent as they do not collect personal data and are crucial for the website to perform its core functions.
A “preferences” cookie is used to remember user preferences and settings on a website. These cookies enhance the user experience by allowing the website to remember choices such as language preferences, font size, layout customization, and other similar settings. Preference cookies are not strictly necessary for the basic functioning of the website but contribute to a more personalised and convenient browsing experience for users.
A “statistics” cookie typically refers to cookies that are used to collect anonymous data about how visitors interact with a website. These cookies help website owners understand how users navigate their site, which pages are most frequently visited, how long users spend on each page, and similar metrics. The data collected by statistics cookies is aggregated and anonymized, meaning it does not contain personally identifiable information (PII).
Marketing cookies are used to track user behaviour across websites, allowing advertisers to deliver targeted advertisements based on the user’s interests and preferences. These cookies collect data such as browsing history and interactions with ads to create user profiles. While essential for effective online advertising, obtaining user consent is crucial to comply with privacy regulations.