FAQs
Hayle has many shops ranging from some big high street chains such as M&S, Next, Boots as well as two supermarkets Lidl and Asda. We are also fortunate that most of the shops on the high street are independent, thus offering a wide variety of services.
Your choice for dinner is comprehensive and varied! We have many take out options including classic fish and chips, curry houses, Chinese takeaways and pizza parlours. Many also offer free delivery.
There are many things to do in and around Hayle; Heartlands, Cornwall Gold, Hayle Golf Range, Paradise Park to name a few. Eden Project is only up the road in St Austell. There are many natural features; unspoilt dunes, beaches to stroll along and cliff top walks to see West Cornwall at its best!
The Property
Toms Holidays is approximately a mile from Hayle town centre. You can either follow the road back into town, or if you are walking, you could elect to follow the beach back around to North Quay and then into Hayle.
Every property on Riviere Towans is very close to the beach. Depending on which property you are staying in you could be on the beach within two minutes. If you are in one of the chalets farther back, it may be a five to ten minute stroll to the beach.
• Ocean Views – All these properties will have sea views of St Ives Bay. This may be between other properties.
• Panoramic Views – Not just an ocean view but a panoramic view of the bay and area.
• Estuary Views – All these properties will have sea views of Hayle Estuary.
• Beach Front – These are the very closest properties to the beach. These are either on or very close the the costal path.
• Outdoor Seating – Properties with some outside seating either a picnic bench of an enclosed veranda with seating. Please check the property details.
• Adjacent Parking – Parking is beside the property or very close. This does not mean it is dedicated parking for the property.
• Easy Access – These properties will include adjacent parking but will also have level access to the property and minimal steps into the property.
• Disabled – Properties that are fitted to include wet rooms with grab rails and level access.
• Washing Machine – The property includes a washing machine.
• Dish Washer – The property includes a dish washer.
• 2 Bathrooms or Toilets – These properties will have at least a shower room including toilet and a second separate toilet but many will have two full bathrooms.
• Bath – The property includes a bath rather than just a shower cubicle.
• Linen Included – Full bed linen and towels are included.
• King Bed – At least one king size double bed.
• No Bunks – None of the sleeping accommodation is in bunk beds.
• Dog Friendly – Dogs are accepted in these properties at an additional charge of £35 per dog per week. (Security deposit may apply)
• Riviere Towans – Only properties located at Riviere Towans.
• Tolroy Manor – Only properties located at Tolroy Manor.
• New Properties – These are new properties to our listings for this season.
No! All of the properties are privately owned and all have their own style and flair. They all also vary in size. To get the property that is right for you check out the property descriptions and photos. You can always ring the office for advice.
Some properties that we manage are specifically designed for this purpose. These properties typically have wet rooms, ramps and are easily accessible with a wheelchair. We also have many properties that have adjacent parking and are on level ground.
If you have specific allergies please call the office and discuss the best options before making a booking. We do have pet free properties and properties with hypoallergenic bedding.
Check in is at 4:00pm. on the day of arrival or as soon as you receive the key box code. Do not worry if you are arriving after office hours as the keys will remain in the box for your arrival.
All our properties have heating. The specific heating systems will usually be electric storage heaters or oil filled radiators.
Yes, that is not a problem, but the total number must not exceed the sleeping capacity of the property.
Barbecues are permitted under careful supervision. Barbecues must not be placed directly onto grass, decking or any surface that can burn.
Parking
For most properties it is most convenient to park directly outside the chalet. Some properties do not have direct road access. Check the properties description for details.
Most chalets have space available for up to two cars.
We can accept small trailers but please contact Toms Holidays for further details.
Paying for your holiday
Upon booking we will require a deposit payment of 25% of the total. Payments can be made using most common debit/credit cards, bank transfer or cheques. We can take payment online or over the phone.
The final balance is due SIX weeks before the holiday. If you wish to make regular payments towards your booking, you are welcome to phone the office to pay by card or make online bank transfers. (Please use your booking reference as a payment reference)
We do not send reminders. When you book online you do however have the option to enable us to automatically take the balance payment when it is due.
We will always try and contact you regarding any outstanding payment. However, if we cannot contact you, the booking will be cancelled.
Issues
It is important to remember that in the West Country the air is often warm and humid. However, even in summer, if it has been particularly wet or there is a build-up of steam from showers, it is advisable to open some windows to air the property.
There are several centralised rubbish collection zones spread across the park. If you need to dispose of bin bags, please take them to one of these sites.
We take any issue our guests raise very seriously, and we will do everything we can to make sure any problems are rectified. If you do have any concerns while you are staying with us, please do let us know immediately, so that we can ensure that your holiday is not adversely affected. Our out of hours phone number (displayed in the office window) is staffed every day including Sundays and bank holidays, someone will always pick up your message and get back to you. Don’t wait to let us know if you are experiencing a problem! We do have an out of hours number which is on the front of the office.
As mentioned above, all the properties on site are very unique. Please do not hesitate to contact us if you require information. Let us know what you are looking for in a property and we will help find you a chalet that is suited to your needs.