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FAQ

FAQ

Some of the most common questions we've been asked. If there's anything else you want to know please don't hesitate to get in touch.

About Toms Holidays

Where is Toms Holidays?

Toms Holidays is on the outskirts of Hayle, in West Cornwall. We are approximately six miles from both St Ives and Penzance. The site itself is based in the Towans, or dunes, offering some great views of St Ives Bay.

How do I get there?

There are many ways to get to Hayle and Toms Holidays.

By car- The A30 trunk road brings you directly to Hayle and the properties are only a few miles from the Hayle junction. For SatNav simply enter our post code TR27 5AT.

By coach- There are coach services from all parts of England to west Cornwall.

By train- Hayle is lucky to have a main line train station and there are buses and taxis to take you to the property.

By air- Newquay is our nearest airport, with regular flights from London and Manchester, Belfast, Scotland and Europe.

What shops and restaurants are in Hayle?

Hayle has many shops ranging from some big high street chains such as M&S, Next, Boots as well as two supermarkets Lidl and Asda. We are also fortunate that most of the shops on the high street are independent offering a wide array of services.

What takeaways are in Hayle?

Your choice for dinner is comprehensive and varied! We have many take out options including classic fish and chips, curry houses, Chinese takeaways and pizza parlours. Many also offer free delivery.

What is there to do in and around Hayle?

There are many things to do in and around Hayle. Heartlands, Cornwall Gold, Hayle Golf Range, Paradise Park. Eden Project is only up the road in St Austell. There are many natural features: unspoilt dunes, beaches to stroll along and cliff top walks to see West Cornwall at its best!

 

The Property

How far is the property from Hayle?

Toms Holidays is approximately a mile from Hayle town centre. You can either follow the road back into town, or you could elect to follow the beach back around to North Quay and then into Hayle.

How far is the property from the beach?

Every property on Riviere Towans is very close to the beach. Depending on which property you are staying in you could be on the beach within two minutes. If you are in one of the chalets farther back, it may be a five to ten minute stroll to the beach.

Are all the properties the same?

No! All of the properties are privately owned and all have their own style and flair. They all also vary in size. To get the property that is right for you check out the property descriptions and photos. You can always ring the office for advice.

Are properties suitable for the disabled?

Some properties that we manage are specifically designed for this purpose. These properties typically have wet rooms, ramps and are easily accessible with a wheelchair. We also have many properties that have adjacent parking and are on level ground.

What time can I move into the property?

Check in is at 3:00pm. on the day of arrival. If you are arriving after office hours, then please let us know and we will arrange to leave your keys in a safe place. Check out is at 9:00am on the morning of departure.

Is there heating in the property?

All our properties have heating. The specific heating systems will usually be electric storage heaters or oil filled radiators.

Is there bedding in the property?

Every property is equipped with duvets and pillows. Linen is not provided as standard. In most cases you will need to provide bed linen, towels and tea towels etc. A bed linen service is available for most properties. For professionally laundered and fitted linen (including towels and tea towels) we charge £30 for a double set and £30 for a twin set. This is available to order at the online checkout or by phone.

 Can I smoke in the properties?

All of the properties we manage are smoke free. If you wish to smoke, please do so outside of the property.

Are pets allowed?

Dogs are only accepted in certain properties. Please check the website. Dogs must be kept under strict control. There is a charge of £32.00 per dog per week. NO OTHER PETS ALLOWED. Please note some breeds are restricted.

Can I bring other pets than a dog?

Sorry, we only accept dogs in our pet friendly properties.

Can I bring two dogs?

Yes, some properties are suitable for two dogs. Please be aware that a Security Deposit of £100 applies for bookings with more than one dog. This is refundable on the conclusion of your holiday providing the property is left in good order.

Can I have extra people staying with me?

Yes, that is not a problem if you do not exceed the capacity of the property.

Can I have a barbecue?

Barbecues are permitted under careful supervision.

Is there WiFI available?

Yes, WiFi is available in most of our properties. It is a free service that is managed by the Riviere Towans Management Company and it covers the whole park.

Parking

Where do I park?

For most properties it is most convenient to park directly outside the chalet. Some properties do not have direct road access. Check the properties description for details.

Can we bring more than one car?

Most chalets have space available for up to two cars.

Can I bring a trailer with my car?

We can accept small trailers but please contact Toms Holidays for further details.

Paying for your holiday

How can I pay?

Upon booking we will require a deposit payment of 25% of the total. Payments can be made using most common debit/credit cards, bank transfer or cheques. We can take payment online or over the phone.

When do I pay the balance?

The final balance is due six weeks before the holiday.

Will you remind me?

We do not send reminders. When you book online you do however have the option to enable us to automatically take the balance payment when it is due.

If I forget to pay the balance what happens?

We will always try and contact you regarding any outstanding payment. However, if we cannot contact you the booking will be cancelled and the booking dates released.

Moisture

It is important to remember that in the West Country the air is often warm and humid. However, even in summer, if it has been particularly wet or there is a build-up of steam from showers, it is advisable to open some windows to air the property.

What do I do if I have a problem?

We take any issue our guests raise very seriously, and we will do everything we can to make sure any problems are rectified. If you do have any concerns while you are staying with us, please do let us know immediately, so that we can ensure that your holiday is not adversely affected. Our out of hours phone number (displayed in the office window) is staffed every day including Sundays and bank holidays, someone will always pick up your message and get back to you. Don’t wait to let us know if you are experiencing a problem!

Avoid problems! If in doubt, always ask.

As mentioned above, all the properties on site are very unique. Please do not hesitate to contact us if you require information. Let us know what you are looking for in a property and we will help find you a chalet that is suited to your needs.