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Our Terms & Conditions

Booking Contract

Damage or Breakages

Any damage caused to the property, its fixtures and fittings, furnishings or effects shall be immediately reported to the Agents and shall be paid for by the Client prior to his departure.

Bedding

2019 – Pillow cases, sheets, duvet covers, towels, table linen ARE NOT PROVIDED and shall remain the responsibility of the Client. Bed linen must be used at all times.

2020 – Bed linen is provided in all properties except where indicated or arranged otherwise. If linen is cancelled by the Client or not provided by the owner or the Agency,  it remains the Client’s responsibility to provide their own linen. Bed linen must be used at all times.

LIABILITY FOR PERSONAL INJURY AND DAMAGE TO PROPERTY

CIRCUMSTANCES BEYOND THE CONTROL OF THE AGENTS

(FORCE MAJEURE)

The Agents are relieved of legal and financial liability where damages arise which are due to circumstances beyond its control including but not limited to industrial disputes, natural disaster, fire, technical problems, bad weather and acts of Government, water or power cuts, epidemic, riots and terrorist activity.

Reporting Concerns If you have a problem or complaint, you are asked to notify any shortcoming, problem or complaint to the duty manager or agent, in the Toms office on site, as soon as possible and no later than 48 hours after the problem was discovered, so that whatever possible, it can be remedied for you at the time. Claims may be reduced or rejected if we have not been given the opportunity to put matters right whilst you are on holiday. No subsequent action can be taken in respect of any complaint not brought to the attention of the management during your holiday.

Rentals Unless otherwise stated all rentals are inclusive of VAT.

Receipts – Payment by cheque, credit or debit card (credit card charge at 2% applies, no extra charge for VISA).

In these conditions unless the context otherwise requires words importing the masculine gender shall include the feminine and the neuter genders and words importing the singular number shall include the plural number and vice-versa and where there are two or more persons included in the expression “The Client” conditions expressed to be binding on the Client shall constitute an agreement binding such persons jointly and severally.

HOW TO BOOK THE PROPERTY OF YOUR CHOICE

Once you have selected the property of your choice firstly telephone our office on 01736 888588 to check availability. It is advisable to have up to four other choices in case your selected property is already booked. We will then hold the property of your choice for three days pending receipt of your booking form and payment.

On receipt of your deposit an acknowledgement will be sent indicating the amount of balance to pay and when it is due. No further reminder will be sent before the due date.

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