Our Terms & Conditions

Booking Contract

• The ‘Agents’ shall mean (Toms Holidays).
  The ‘Owner’ shall mean the freehold owner of the property, the
  letting of which is negotiated through Toms Holidays.
  The ‘Client’ shall mean any person whose name appears on the booking form.
  A contract is agreed between the Client and the Agent on the basis of the information in the brochure including the booking conditions when a deposit is paid and Toms Holidays have provided written confirmation of the booking. It is the responsibility of the Client to check that the written confirmation is correct.
• ALL BOOKINGS ARE FROM 3 P.M. ON THE SATURDAY OF ARRIVAL TO 9 A.M. ON THE DAY OF DEPARTURE, UNLESS OTHERWISE AGREED BY THE AGENT.
• All bookings must be made by a person who attained the age of 21 years or more at the date of completion of the booking form.
• THE BALANCE OF MONIES ARE DUE WITHOUT REMINDER SIX WEEKS BEFORE THE HOLIDAY BEGINS. The Client will notify the Agents of any delay in forwarding the balance of monies by the due date. If the Agents are not informed they will treat the holiday as cancelled. The Agents reserve the right to re-let any property where full payment has not been received by the due date.
• AN ADMINISTRATION FEE of £10.00 will be charged for any amendment or alteration made to a confirmed booking where a payment has been made.
• GUESTS We cater for families and couples and do not accept all male or all female bookings of three or more persons or any group of young persons. The company reserves the right to decline a booking if in the opinion of its management the constitution of the party may lead to a situation that could prejudice the enjoyment or safety of other guests and staff. If in the opinion of the manager any party is guilty of behaviour prejudicial to the well being of others, the manager may retake possession of the accommodation without refund. Restricted groups may be accepted on occasions at the manager’s discretion but will require a minimum deposit of £100. The number of persons occupying a chalet or bungalow may not exceed that stated on the booking form.
• DOGS (Only in some accommodation). A maximum of one large dog or two small dogs per booking only where this is stated on the particulars of the property offered and disclosed on the booking form. Any dog accepted must be kept on a lead and under strict control at all times and not allowed on beds, furniture or furnishings belonging to the property. Please note that it is our policy to take a £100 security deposit for all bookings that have two dogs. This is to cover any breakages, damage or additional cleaning to the property. This is payable with your balance six weeks prior to your arrival. The security deposit will be refunded to you one week after your departure from the site, less £5 administration charge, providing everything is left in a satisfactory condition. Please note that the security deposit is included in the balance figure indicated on your receipt. We regret we are unable to give refunds for dog cancellations. DOGS MUST NOT BE LEFT ON THEIR OWN IN THE ACCOMMODATION. NO OTHER PETS ARE ALLOWED in the accommodation. It should be noted that the beach from the Hayle River to Black Cliffs is subject to a dog prohibition order between 1st May and 30th September. The remainder of the beach is not controlled by the Order.
• Extended Stays On booking accommodation notice is hereby given that possession of any property may be recovered under Ground 3 in Schedule 2 to the Housing Act 1988, as amended by section 151 of the Housing Act 1996.
• The Client shall keep the property, its fixtures, fittings and furnishings, in a clean and tidy condition. Accommodation will be inspected at the end of the holiday and you may be charged for any loss or damage found. At the Agents discretion a cleaning charge may be made if additional cleaning is required. The fixtures, fittings and furnishings in the property must not be rearranged and no blanket, pillow or other furnishings shall be removed from the property.
• The Agents reserve the right to enter the accommodation for the purpose of maintenance or any special circumstance (even in the absence of the Client) at any time necessary.
• The Agents reserve the right to re-let any property not claimed or occupied 24 hours from 3pm on the Saturday of arrival unless prior notice of delayed arrival has been received.
• NON AVAILABILITY – The Agents are relieved of responsibility and liability in the event of the accommodation already booked not being available owing to storm, fire or circumstances beyond the control of the Agents. In such instance the Agents will endeavour to offer a suitable alternative or a full refund.
• Any holiday payments are non-refundable. Your DEPOSIT payment covers the reservation of your chosen property for your exclusive use on your chosen dates. THE BALANCE OF MONIES ARE DUE WITHOUT REMINDER SIX WEEKS BEFORE THE HOLIDAY BEGINS. The Agents reserve the right to relet any property where full payment has not been received by the due date. Holiday Insurance is available (see below).
• Booking Protect Limited – Cancellation Cover – Premiums are around 5% of the holiday cost (price variations dependent upon the number of guests and guests’ details) Please see our T&C for a copy of their T&Cs below.

Damage or Breakages

Any damage caused to the property, its fixtures and fittings, furnishings or effects shall be immediately reported to the Agents and shall be paid for by the Client prior to his departure.

Bedding

2019 – Pillow cases, sheets, duvet covers, towels, table linen ARE NOT PROVIDED and shall remain the responsibility of the Client. Bed linen must be used at all times.

2020 – Bed linen is provided in all properties except where indicated or arranged otherwise. If linen is cancelled by the Client or not provided by the owner or the Agency,  it remains the Client’s responsibility to provide their own linen. Bed linen must be used at all times.

LIABILITY FOR PERSONAL INJURY AND DAMAGE TO PROPERTY

• Neither the Owner nor the Agents shall be responsible for death or any personal injury suffered by the Client or any invitees of the Client save where such is directly attributable to any wilful or negligent Act on the part of the Owner or Agent or any servants or Agents of theirs acting within the course of their authority.
• Neither the Owner nor the Agents shall in any circumstances be responsible for any damage to property or any consequential losses suffered by the Client or the Client invitees arising out of any negligent Act or omissions on the part of the owner or the Agents or their servants or Agents acting within the scope of their authority. The Client must make his own insurance arrangements in respect of such matters.
• The foregoing clauses are separate and distinct and the enforceability of either is not dependent upon or associated with the enforceability of the other. Any disapplication by law of one clause will not affect the continuing applicability of the other clause.

CIRCUMSTANCES BEYOND THE CONTROL OF THE AGENTS

(FORCE MAJEURE)

The Agents are relieved of legal and financial liability where damages arise which are due to circumstances beyond its control including but not limited to industrial disputes, natural disaster, fire, technical problems, bad weather and acts of Government, water or power cuts, epidemic, riots and terrorist activity.

Reporting Concerns If you have a problem or complaint, you are asked to notify any shortcoming, problem or complaint to the duty manager or agent, in the Toms office on site, as soon as possible and no later than 48 hours after the problem was discovered, so that whatever possible, it can be remedied for you at the time. Claims may be reduced or rejected if we have not been given the opportunity to put matters right whilst you are on holiday. No subsequent action can be taken in respect of any complaint not brought to the attention of the management during your holiday.

Rentals Unless otherwise stated all rentals are inclusive of VAT.

Receipts – Payment by cheque, credit or debit card (credit card charge at 2% applies, no extra charge for VISA).

In these conditions unless the context otherwise requires words importing the masculine gender shall include the feminine and the neuter genders and words importing the singular number shall include the plural number and vice-versa and where there are two or more persons included in the expression “The Client” conditions expressed to be binding on the Client shall constitute an agreement binding such persons jointly and severally.

HOW TO BOOK THE PROPERTY OF YOUR CHOICE

Once you have selected the property of your choice firstly telephone our office on 01736 888588 to check availability. It is advisable to have up to four other choices in case your selected property is already booked. We will then hold the property of your choice for three days pending receipt of your booking form and payment.

On receipt of your deposit an acknowledgement will be sent indicating the amount of balance to pay and when it is due. No further reminder will be sent before the due date.